Digital & Telehealth Support
What Is Digital & Telehealth Support?
Digital & Telehealth Support provides accessible, remote support for individuals who prefer or require services delivered online or over the phone. This service helps remove barriers related to location, mobility, time, or access, ensuring people can still receive meaningful support wherever they are.
At TPM, Digital & Telehealth Support is designed to feel personal, supportive, and easy to use. We recognise that not everyone feels confident with technology, so our approach focuses on simplicity, guidance, and reassurance throughout the process.
This service supports emotional wellbeing, psychosocial needs, and connection through virtual sessions, online support, and digital communication tools. Support is delivered in a way that prioritises comfort, privacy, and flexibility.
Digital & Telehealth Support also assists individuals to build confidence with digital tools and platforms. By improving digital literacy and access, TPM helps individuals stay connected to services, communities, and support networks without feeling excluded.
At TPM, we recognise that social isolation and disconnection can have a significant impact on mental health and wellbeing. This service is designed to provide safe, inclusive spaces where individuals feel welcome, respected, and encouraged to participate at their own pace.
Our programs include a range of social, creative, cultural, and life-skills activities that support connection and personal growth. Activities are designed to be engaging and accessible, helping individuals build confidence, develop relationships, and rediscover interests.
Social Connection & Meaningful Activities also supports individuals to strengthen community participation and reduce feelings of loneliness. By fostering connection and shared experiences, TPM helps individuals feel more connected, valued, and supported within their communities.
Who Is This Service For?
Digital & Telehealth Support is designed for individuals and families who prefer or require remote access to support services. This service removes geographical, mobility, and accessibility barriers, allowing people to receive consistent, meaningful support from the comfort of their own space.
People Needing Remote Support
Individuals who are unable to attend face-to-face services due to location, mobility, health concerns, or personal circumstances. Telehealth provides flexible and accessible support options.
Individuals Seeking Flexible Care
Support for people who need flexible appointment options that fit around work, family, or other commitments, without compromising continuity of care.
CALD Communities Needing Digital Guidance
Support for individuals from culturally and linguistically diverse backgrounds who may need assistance using digital platforms to access services, information, or online support.
What We Support You With
Care Coordination focuses on supporting individuals who are engaging with multiple services, providers, or systems at the same time. Managing different appointments, professionals, and services can be complex and overwhelming, particularly when communication is unclear or fragmented.
At TPM, we help bring clarity and structure to care by ensuring services are aligned, information is shared appropriately, and everyone involved understands their role. Our support helps reduce confusion, missed communication, and gaps in care.
We work alongside individuals to understand their needs, priorities, and current supports. From there, we help coordinate services in a way that feels organised, respectful, and manageable.
Service Coordination
Support to coordinate multiple services and providers, ensuring care is aligned and communication is clear across supports.
Hospital to Home Support
Assistance during transitions from hospital to home, helping ensure follow-up care, services, and supports are in place.
Communication & Information Sharing
Support to facilitate clear communication between individuals, families, and service providers to reduce misunderstandings.
Care Planning & Follow-Up
Assistance with care planning, reviews, and follow-ups to ensure supports remain appropriate as needs change.
How Our Support Works
Care Coordination at TPM follows a structured and collaborative process designed to ensure individuals receive consistent, connected, and well-managed support across multiple services. We understand that managing different providers, appointments, and systems can feel overwhelming without clear coordination.
Our approach begins by understanding the individual’s situation, existing supports, and care needs. We take time to identify gaps, priorities, and challenges so coordination is meaningful and responsive rather than generic.
Understanding Needs and Current Supports
We begin by reviewing existing services, care arrangements, and individual goals to understand what support is currently in place and where coordination is needed.
Coordinating Services and Communication
We connect with relevant providers, health professionals, and services to align care, improve communication, and support smooth transitions between services.
Ongoing Review and Adjustment
We continue to monitor and review care coordination, making adjustments as needs change to ensure consistent, effective, and person-centred support.
Who We Work With
Care Coordination at TPM is delivered through close collaboration with individuals, families, carers, and service providers to ensure care is consistent, connected, and responsive. We recognise that people often receive support from multiple services at the same time, and without coordination, this can lead to confusion, delays, or gaps in care.
We work directly with individuals who require support across different services or systems. Our role is to help bring services together, improve communication, and ensure the person remains at the centre of all decisions about their care. Families and carers are also key partners in care coordination. We work alongside them to support understanding, share information, and reduce the stress that can come from managing multiple services or appointments. In addition, we collaborate with health professionals, hospitals, community organisations, and referral partners to ensure information is shared appropriately and care plans are aligned. This collaborative approach helps prevent people from falling through the gaps and supports smoother transitions between services.
Individuals
People who are receiving support from multiple services and need help coordinating care, communication, and follow-up to ensure consistent and effective support.
Families and Carers
Families and carers who are supporting a loved one and need assistance managing appointments, services, and communication between providers.
Community Groups
GPs, hospitals, allied health providers, community organisations, and support services working together to deliver coordinated, person-centred care.
What Our Clients Say
Frequently Asked Questions
Care Coordination often involves multiple services, providers, and systems working together, which can feel complex or difficult to manage alone. Individuals and families frequently have questions about how coordination works, who is involved, and what kind of support is provided.
What is Care Coordination?
Care Coordination supports individuals by organising and connecting multiple services involved in their care. It ensures communication between providers is clear and support is aligned with individual needs and goals.
Who can access Care Coordination services?
Care Coordination is suitable for individuals who are working with multiple services or providers and need help managing appointments, communication, or transitions between care settings.
Do I need NDIS funding to receive Care Coordination?
No. Care Coordination can be accessed by individuals with or without NDIS funding, depending on needs and service pathways.
What types of services are coordinated?
We coordinate with GPs, hospitals, mental health services, community organisations, support providers, and other relevant services involved in an individual’s care.
Do you support hospital-to-home transitions?
Yes. We support individuals during transitions from hospital to home by coordinating follow-up services, appointments, and community supports to ensure continuity of care.
Is Care Coordination a clinical service?
No. TPM provides non-clinical Care Coordination. We do not provide medical treatment but work alongside clinical providers to support coordination and communication.
Can families or carers be involved in Care Coordination?
Yes. With consent, families and carers can be involved to support shared understanding, communication, and coordinated care planning.
How do I access Care Coordination support?
You can contact TPM via our website, phone, or email. We will discuss your situation and determine whether Care Coordination is the right support option for you.